Sometimes a good retail consumer… other times I’m a really bad retail consumer.

Once I went to a doctor because I heard he was a good doctor, even though I wasn’t feeling anything wrong with me. I wanted to support. Good retail consumer.

Recently I bought some bike parts because their marketing pitch was so good.  I don’t necessarily need the parts…but the company had worked hard.  I like that.

But other times.. I can be a bad retail consumer…

I buy a lot of stuff from

But….. I also return A LOT of it.

A few weeks ago as I was preparing to go canoeing in the Boundary Waters, I bought a couple of drybags, a tent, some shirts, multiple down pants, the works. I was excited. 

When I got them, I tested them.. and realized almost immediately that I didn’t like any of the things I got.

I decided to return all of it. 

And what I like best about is that they let me return all of it, every time I do this, no questions asked. 

That’s not the point.

While I was setting up my return, their live chat popped up and something clicked for me.  

I’ve seen the live chat dozens of times. I always close it.  But this time, I wanted some help.

Instantly, someone was there.

They give advice.

It was awesome. It was convenient. It was a dream consumer experience.

And then it clicked!

I realized that our customer service can do even better tan they’re doing.

So I set the wheels in motion so we can provide better customer service at OnlineJobs.PH, One VA Away and Outsourcing Lever.

I know our customer service is good, but I also know we can do better. 

Now we have 24/7 customer service in double covered shifts. We respond within 5 minutes usually. 

All because sometimes I’m a bad consumer, but I pay attention to how other people do their business. And learn from it.

It’s so easy to find customer service help on