Look, this is basic management advice…
…but it’s ESPECIALLY IMPORTANT in the Philippines.
Your VAs (OFS) want to be appreciated.
They want to know that you’re happy with their work.
They want to make you happy.
They want to feel useful.
They want to contribute.
If they don’t, they’re not likely to do good work for you.
Johannah Barton nailed this on the head in this case study:
Tell them they did a good job when they do a good job.
Give praise.
Tell them what they’ve done right.
And if they do something wrong, assume it was your fault first. Then work with them to correct it. Show them how to do it better.
You’ll build
– loyalty
– trust
– creativity
– a willingness to solve problems
– a rock star VA
When you’re doing this right, you can also use money/gifts/time off to show appreciation. But these things don’t substitute for managing well.
John