You want to know what other OFS do.
One of our biggest and hardest working teams at Onlinejobs.ph is our customer service.
That’s because they do a lot, and I mean A LOT.
I recently asked them to list everything they’re doing. Here’s what they sent me.
- Email and chat support for Onlinejobs.ph website and sister companies. This alone is HUGE.
- Responds to employer inquiries about their subscriptions and how to hire workers on the platform.
- Issue refunds.
- Respond to worker questions about creating their profiles and how to get hired.
- Mediate nonpayment of salary complaints and employer review disputes by contacting both workers and employers.
- Flag down inappropriate jobs that require purchasing of goods, adult-related content, money laundering, gambling, or any illegal activity.
- Delete duplicate profiles and workers who are not Filipinos.
- Collect employer testimonials via email and social media and categorize the information.
- Train newly hired customer support reps and another colleague who was given a new task in customer service.
- Respond to employer concerns regarding refunds, upgrades, subscriptions, and site issues/how-to features.
- Address account concerns such as email and address changes, spelling corrections, and access and login problems of employers and jobseekers.
- Verify jobseeker accounts.
- Ban reported accounts of both workers and employers.
- Process re-subscriptions.
- Flag accounts that violate terms of service.
- Assist in simple troubleshooting of Timeproof.
- Refer technical issues to the developers in charge.
- Coordinate with social media when workers or employers contact them for updates.
These are the things that they do in MY business. I know your business is different, but I can see many things on this list that you might need for your customer service.
You can’t hire my customer service team, but you can hire people like them at Onlinejobs.ph.
John