Sometimes people ask me “What would a VA do for me?”

I don’t know!
My problem is…I only run MY business.
I’m not running yours.

The data entry we do is different from the data entry they would do for you.
The admin work is different for me than for you.

So I really appreciate it when business owners like Ryan share what their OFS do in their business. He gave me this long list of what his OFS is doing now. I edited his email a bit to show the list in bullet points to make it easier to read because it’s a really long list.

– For me, my OFS is awesome. I have him create regular Facebook posts on different topics based on a monthly schedule of rotating topics – for example, a fuel price update, a local report of houses sold in the last week in our area, a featured house sale from those, a fun fact for the day, an interesting current events article related to our business, etc. He creates a new graphic and posts the topic with up-to-date facts for that post.

– He does all the postings for the different sites of homes for rent, adds them to my website, creates descriptions, and makes a bunch of graphics and short descriptions to schedule to post on socials.

– He does email drafts to send to our email list.

He is really good at pulling weekly updates for auction and foreclosure sales in our area from a long list of sites that we search and puts them in a spreadsheet, pulls tax records and saves them, and gets rid of any that are no longer applicable.

– He returns messages for interested potential clients by call, text, and email every day and follows up with prospects who have seen a home or realtors who have shown homes for sale.

– He enters in-service requests for current residents who call or text in with service requests so that our maintenance manager can handle them. He also responds to them.

– He goes through submitted rental applications, compares them against a criteria, and pulls out any additional questions we need to know. Then he calls them back, gets the information needed, and either declines them or schedules an appointment for me to go show it through a scheduler that bounces off my schedule.

– He can also look up parts diagrams and research appliance parts that we need to replace parts for the maintenance tech so they don’t have to spend time searching for it later in the day. He pulled several sites where we could get the part at the best price and provided the diagram in an email so the tech could check it and order it in 2 minutes flat. Plus, it is sitting in his email when he gets back to the office that afternoon.

– He helps me with anything I need day to day as the day goes along.

By the way, Ryan’s OFS is only working part-time. I can just imagine how much more he could be doing if he was working full-time.

If you have an OFS and, like Ryan, your OFS is doing a bunch of stuff for your business, I’d love to hear from you. I love learning what else I can outsource to my OFS team, and I know you, too, would love to hear from others about how they maximize their OFS. Just reply to this email.

John