One of our biggest and hardest-working teams at Onlinejobs.ph is our customer service.
That’s because they do a lot.
I recently asked them to list everything they’re doing. Here’s what they sent me.
- Email and chat support for Onlinejobs.ph website and sister companies.
- Respond to employer inquiries about their subscriptions and how to hire workers on the platform.
- Issue refunds.
- Respond to worker questions about creating their profiles and how to get hired.
- Mediate nonpayment of salary complaints and employer review disputes by contacting both workers and employers.
- Flag down inappropriate jobs that require purchasing of goods, adult-related content, money laundering, gambling, or any illegal activity.
- Delete duplicate profiles and workers who are not Filipinos.
- Collect employer testimonials via email and social media and categorize the information.
- Train newly hired customer support reps and other colleague given a new task in customer service.
- Address account concerns such as email and address changes, spelling corrections, and access and login problems of employers and jobseekers.
- Verify jobseeker accounts/IDs/phone/address.
- Ban reported accounts of both workers and employers.
- Process re-subscriptions.
- Flag accounts that violate the terms of service.
- Assist in troubleshooting of Timeproof.
- Refer technical issues to the developers in charge.
- Coordinate with social media when workers or employers contact them for updates.
These are the things that they do in MY business. I know your business is different, but there’s still a lot a customer service person in the Philippines could do for you.
You can’t hire my customer service team, but you can hire people like them at Onlinejobs.ph.
John