Our willingness to trust AI is growing.
Sure, the human touch is gone, but what you lose in warmth, you make up for in $$$, right?
The CEO of Klarna had the same idea, but things didn’t really work out as expected.
Instead of improving customer service, relying fully on AI and eliminating all their human workers made it worse.
They didn’t explain how and why it happened, but what’s interesting is their solution:
“Now Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing “quality” human support for customers, he [Siemiatkowski] said. In its recruitment drive, the company is targeting students, rural populations, and dedicated Klarna users who are passionate about the company. The roles are fully remote.”
In short, they plan to outsource to places like the Philippines to fill those jobs and improve the quality of their customer service.
It’s not that AI wasn’t accurate or couldn’t handle the workload. But quality customer service isn’t just about giving your customers the right answers as quickly as possible.
Good quality service is about empathy, engagement, and listening to what your customers are saying between the lines.
That’s something that’s deeply ingrained in Filipino culture. That’s why they’re the customer service capital of the world. If you want your business to offer world-class customer service, hire a Filipino Virtual Assistant.
They’re not giving up on AI. Like us here at Onlinejobs.ph, they’re using AI, with quality workers, to make things better.
Our AI Matching feature (available with your Premium account) won’t tell you the single person to hire. But it will narrow it down super fast, making it easier for you to only interview the best candidates.
Because there’s no AI currently that possesses intuition as good as yours in knowing who would be the best person to hire for your business.
John