So everyday, it’s the same thing with my kids.
They get home and I ask, “How was school today?”. And they say, “Good.”
So instead of asking, “How was school today?” I started asking them, “What did you do at recess today?”.
Or, “Who did you eat lunch with?”
“What funny thing happened at school today?”
I just want a daily report from them of what’s going on. And mostly, I just want to interact with them.
With my people in the Philippines, it’s not that different. I want a daily report to know what they’re working on.I want to know what’s going on in the business and what got done and what didn’t.
But also, I just want an excuse to interact with them. A reason for them to tell me what they’re doing so that I can give feedback and provide direction.
So, here’s what daily reports look like. I ask people to answer 3 questions:
– What did you work on today
– What problems did you run into?
– What can I help you with?
Some reports are super simple. Some are long. Depends on the person and the type of work they’re doing.
I rarely get answers to all 3 questions. Usually, I just get “What did you work on today.” But, occasionally I do get problems they ran into. Often they’ll also propose a solution.
And then, because they know those are the questions, every once in a while people come to me with what I can help them with.
To me, the daily report keeps the working relationship working.
What questions do you ask your OFS in their daily reports?
what do you use for your daily reports? email alone?
We also use Basecamp’s automatic check-in.